Complaints
Customer Care channels
Feel free to reach out through our contact info,
or visit us at any of our locations to connect with us directly!
Call Center: 800 301 0001
Outside KSA: +966 11 821 3000
CustomerService@allianzsf.com.sa
Track Your Complaints Status
You will find the most important documents related to claims and Complaints submission. You can download the files in PDF format here. You can track your claims status by entering your ID/Iqama Number and your Complaint number to inquire about your claim status.
How do we handle your complaints?
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Step 1
As soon as we receive your complaint, you will receive an SMS message noting your Complaint Ticket number and contact details.
Step 2
Our Customer Complaint Department will contact you by phone to confirm your information and complaint within one business day of its submission.
Step 3
The complaint will be looked into, and you will be informed of any updated or needed documents within two business day. You will also be informed of the expected time to resolve this complaint within the 15 Days period as stated in the Saudi Arabian Monetary Agency regulation.
